STUDENT FINANCIAL SERVICES

Student Financial Services
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Refunds

For More Information, Contact:

Student Financial Services

stacct@rmu.edu
412-397-6260 Phone
412-397-2196 Fax
Revere Center 116

Hours of Operation:
Monday - Friday
8:30 - 5:00

FACULTY/STAFF > DEPARTMENTS & OFFICES > STUDENT FINANCIAL SERVICES > REFUNDS
Refunds

A variety of circumstances may cause a student to have a refund or credit balance on their student account. Payments, including scholarships, grants and loans, that are higher than the amount owed and are in excess of tuition, fees, room and board may result in a student refund.

You can check your account status in Sentry Secured Services to verify your balance and refund, if one is due.

The University's refund service is a convenient online tool that streamlines and automates student refunds. Powered by the PNC Payment Portal, this service enables the University to deposit payments into a student's checking account - whether they are financial aid refunds or other funds owed to students. So, payments are fast, secure and automatic and will be deposited into student accounts within 24-48 hours after the University's refund process is finalized.

Students will receive an activation email from the PNC Payment Portal. With the activation code, a student can go to www.paymentportal.pnc.com/rmu, log in and follow the easy instructions to establish their preferences. Once activated, students receive alerts letting them know when a payment is scheduled to be deposited to them, or they can make changes online and check on account activity at any time.

Although a paper check will still be an option through the PNC Payment Portal, please consider authorizing direct deposit of your student account credit balances into a checking account; it is the safest, quickest and most-efficient way. All students are encouraged to activate as soon as they receive their email. Any questions related to the PNC Payment Portal can be addressed by calling 1-800-745-7577.

Please note: If you are not enrolled in the direct deposit program or have a credit balance that is the result of a Parent Plus loan, a refund check will be mailed to the address on file with the University.  A student's permanent address is shared with PNC, in order to process refunds.